FAQ

All concerts will be held at either the Indiana Landmarks Center at 1201 Central Avenue, or the Madam Walker Theatre at 617 Indiana Avenue in downtown Indianapolis.

There is free parking locations at both venues. We will post a map prior to each concert.

The IVCI, Indiana Landmarks and the Madam Walker Theatre are committed to a clean and safe environment for its patrons. We will require all visitors to follow updated safety recommendations, including face mask usage and proper social distancing while inside the theatre. To limit manual transactions between patrons, ushers and other staff, we are issuing paperless tickets and providing digital program books, available on each concert’s page approximately one week prior to each concert.

No, we will not issue paper tickets this season. Instead, we will email each ticketholder a digital QR code, which will be unique to each patron and performance. You can print the code at home and bring with you to the theatre, or show us the code on your mobile device, at which point we will use our scanners to check you in.

A QR (“Quick Response”) code is a square-shaped bar code that is machine-readable and provides detailed and individualized information to a reader once scanned. All QR codes will be emailed within approximately 72 hours following your purchase. If you purchased tickets but haven’t received your code after a few days, contact our offices.

If you do not have email or a printer, contact our offices and we will make arrangements for you.

We will have a record of your purchase, but if you have a cell phone with your email from us, you can show us the QR code from that email, too. Otherwise, our Will Call table will assist you the night of the performance.

No, we will not be issuing printed programs this season. Instead, we will have all programs available online and will send you a link to them when we send your QR code.

Yes, but we strongly advise you to purchase your tickets online in advance to help us limit manual transactions.

The number of patrons allowed in the hall will vary based on restrictions in place in Marion County at the time of each performance. We will evaluate each concert and make changes based on what restrictions are in place at the time by local and state officials.

Socially-distanced seating will be available on a first-come first-served basis. We strongly encourage patrons to be mindful of others and stay at least 6 feet away from other patrons. If you come with your family, you may sit together. Keep in mind that face mask usage during the performance is required.

Each concert will vary, but you can expect approximately 75 minutes for a program without intermission, or 90 minutes with intermission.

Please contact the offices and we will give you a special link to view the concert virtually. The difference of your ticket can either be donated back to the IVCI, credited to a future concert in the season, or refunded if necessary.

Yes! Contact our offices and once we confirm you purchased a live ticket, you may purchase a $5 virtual ticket. Keep in mind the virtual link will only be available for viewing up to 10 days following the performance.

Even if the government enforces a shutdown of large groups, we will still have the concert, though it will be virtual only. Anyone with a live concert ticket will be given a virtual pass so they can still enjoy the program from home. Only in a rare case will a concert require a complete cancellation.

Unfortunately, we will need to temporarily cancel all post-concert events until the pandemic has subsided.

A virtual concert is one that is performed live on stage, but is filmed and streamed via our website. If you purchase a virtual ticket, you will receive a special link in your email 48 hours prior to the performance. Simply click on that link at the time of the performance, and you can watch the video live from your phone or computer.

Depending upon your television and computer makes and models, there are several ways to watch our recital on your television. Check out this link to view several different ways to accomplish this.

The main benefit to watching remotely is being able to enjoy the performance on your own time, in the comfort your own home. It is also a great option if you cannot make the live performance, since we will have the recorded concert available on demand for 10 days following the live concert. This is also a great option for travelers or those wishing to watch our programs internationally.

There will not be an actual ticket. Within 48 hours prior to the scheduled performance, you will be emailed a special link to our website that will live stream the concert once it has begun.

If you purchased your virtual ticket but have not yet received the link via email, first check your Spam or Junk folder and look for an email from Mindy Miller. If you cannot find it, please contact our offices and we will take care of you.

Within the email you received from us 48 hours prior to the scheduled performance, you will find a link to a private page on our website. Click on that link at the time of the concert, and click the “Play” button.

The performance will be available on the same site for 10 days following the performance. You may watch it multiple times if you wish!

Yes! You can access any of the Laureate Series programs online on each individual concert page. Programs will be available approximately one week prior to each performance.

Simply contact our offices and we will take care of you. You will pay the difference of the tickets and will be sent a QR code, which you will bring with you to the theatre to be scanned.

If you do not have an email address or cell phone, contact our offices when you order your tickets and we will make an arrangement for you.

Yes – we will do our absolute best to produce a live performance (even without an audience) so everyone can still enjoy the concerts from home.